SUPPORT

We value our customers and their user experience highly. We work hard to provide a seamless experience and a very stable product. However sometimes things go wrong and we make mistakes. Therefor it is crucial that we hear from you to provide the support that you deserve.

FAQ

We have gathered some of the most common questions in this FAQ.
You can also download the Quickstart manual PDF
Are there any requirements for using Thinka in my home?
Thinka requires an existing KNX installation in your home, an available ethernet port and a mains socket. An ETS4 or ETS5 project file is required to start the configuration process. You will need a modern browser to go through the setup process, IE 11, Safari and Chrome are supported. The setup process is optimized for PC, Mac and tablets. To use voice control you will need a Amazon Echo or an iPhone, iPad or HomePod.

How do I install my Thinka?
Thinka is meant to be installed in your meter box on a DIN rail. A professional KNX system integrator should be able to do this. We have a video showing the installation, see our video channel

Can the Thinka be connected via Twisted Pair or an IP Gateway? 
Both. In the video above we showed a connection to the KNX bus via TP, but you can also configure an IP Gateway in the setup of the Thinka.

How do I provide power to the Thinka? 
You can use the supplied power supply or use the screw terminals. The screw terminals support 12-32V DC. Mind that the Thinka requires 12 Watt, so the KNX bus power is not sufficient as it provides around 320mA over 30V (less than 10 W) and it needs to power more than just your Thinka.

Do I have to program the Thinka in ETS?
No. Just install and go through the installation via https://setup.thinka.eu

Wait a minute, is the installation done in the cloud?
No, the https://setup.thinka.eu just helps you find your Thinka on your local network, where all installation is done.

What do the colours of the LED on the Thinka mean?
When the Thinka is starting up the LED is constant red. After starting up your Thinka will look for updates while the LED flashes red. When ready your Thinka's LED should be constant green. Sometimes a Thinka will restart after receiving an update, and power off the LED for a short while. In some cases even twice. If your Thinka is blinking green, it means it needs attention, most probably it has lost some connection.

How do I reboot my Thinka?
The thinka can be rebooted by pressing and holding the button on the front next to Thinka logo until the LED flashes orange, releasing it and pressing to button once shortly.

How do I factory reset my Thinka?
The thinka can be factory reset by pressing the button on the front next to Thinka logo until it flashes orange, releasing it and holding the button again until the LED turns off.
What is the easiest way to configure my Thinka?
Thinka can read your existing configuration by reading your ETS (v4 or 5). ETS contains information about your devices, but it is rather limited. Start of by importing your ETS file and Thinka will get as much information as possible from it.
Thinka will try to guess the type of accessory, its group addresses and (based on language preference) to corresponding room. See this video on Thinka's video channel.

How do I add devices to my Thinka setup?
In case the ETS import did not recognize your device you can add these manually. See this video on Thinka's video channel for more help configuring a simple accessory. For more complex examples see below.

How do I configure devices?
We have examples for:

How do I organize my devices in rooms?
In case the ETS import did not recognize your rooms. Or did not organize your devices correctly. You can do this manually. See this video on Thinka's video channel for more help configuring rooms.
Thinka says the my group address can not be read, what can I do?
Either the group address does not exist (did you make a typo?), or the group address is not readable. It that case make sure (in ETS) that this group address has the read flag set.
My device shows up in red, is that a problem?
Yes, as long as the bar is showing red, you need to do some manual work. The required fields need to be provided. The ETS import facilitates, but there is no standard in ETS configuration so manual work is needed in many cases to complete configuration. If you have trouble finding the correct group addresses, you should consult ETS or your KNX system integrator.
How do I pair with Thinka?
Just open the Home App in your iPhone or iPad, choose or create a Home and click on 'Add Accessory'.
See this video on Vimeo.

What languages does Siri speak?
English, German, Dutch, Swedish, Italian, Russian and many more. See Apple website for an up to date list.

What HomeKit types does Thinka support?
We support Switch, LightBulb, WindowCovering, Thermostat, Temperature, Humidity, CO2 sensor, Light Sensor, Motion sensor, Occupancy Sensor and Contact sensor.

What is WindowCovering?
(Venetian) Blinds and Curtains.

Do you support Venetian blinds?
Yes, we do, you can control up and down as well as the angle of the blinds.

What is the beta channel?
We have a beta channel for evaluation of new and experimental features.

Cool, can you put me on the beta channel?
Actually, you can do it yourself. Go to your Thinka's web interface and go to the support page in the menu. Now you switch your Thinka from stable to beta.

Do you have any more background information about HomeKit and the Home app?
There is plenty of that, for instance this one.
How do I turn on my lamps?
First of all make sure your lamp is configured properly in Thinka (see KNX) as a switch or lightbulb. The name should be easily pronounceable and unique, such as “floor light”. Then you can just say: “Hey Siri, turn on the floor light”.

How do I dim my lights?
First of all make sure your lamp is configured properly in Thinka (see KNX) as a lightbulb. Then you can just say: “Hey Siri, set the floor light to 50 percent”, “Hey Sir, decrease the floor light by 25 percent” or “Hey Siri, dim the floor light”.

How do I close my curtains?
First of all make sure your curtain is configured properly in Thinka (see KNX) as a window covering.  Now just say: "Hey Sir, close the blinds". You can also open the blinds partly. Then you can just say: “Hey Siri, set the curtain to 30 percent”. Note that 100% is fully open (most light).

How do I set my thermostat?
First of all make sure your curtain is configured properly in Thinka (see KNX) as a Thermostat.  Now just say: "Hey Siri, set the temperature to 21 degrees".

Can I ask for the temperature of my heating?
Yes, just ask “Hey Siri, what is the temperature in here?”.

For more examples see the Apple Siri website.

Can I control my home remotely?
Yes, With the Home app, you can set up a home hub to control your HomeKit accessories remotely, and automate your accessories to do what you want, when you want.

Can I share my home with my family?
Yes, With the Home app and hub (see above), you can grant access to the people you trust. All you need to invite them is their AppleId.

For more info see the Apple HomeKit website.
I have a Thinka for Echo. Can I get HomeKit too?
Yes, you can. Because HomeKit requires different hardware we offer an upgrade so that you can exchange your Thinka for Echo for a Thinka that supports HomeKit, Echo and Google Home.
How do I connect my Thinka to my Amazon Echo?
You need to have an Amazon Echo properly working in your home. On your Thinka go to the support page and first enable Alexa.

Enable Amazon Echo from the support page on your Thinka. Doing so you allow the Thinka to setup a connection to Amazon via the secured Thinka cloud.

Next check to see that your Thinka is connected to the Thinka Cloud.
Now click the “PAIR” button and copy the generated token.

Next you find the Thinka skill on the Alexa site. Go to the site.
We advise to use the web page instead of the (iPhone or Android) app. That way you can easily paste the pairing token that your Thinka generated.
Add your Thinka devices via “DISCOVER DEVICES”:
How do I turn on my lamps?
First of all make sure your lamp is configured properly in Thinka (see KNX) as a switch or lightbulb. The name should be easily pronounceable and unique, such as “floor light”. Then you can just say: “Alexa, turn on the floor light”.

How do I dim my lights?
First of all make sure your lamp is configured properly in Thinka (see KNX) as a lightbulb. Then you can just say: “Alexa, set the floor light to 50 percent”, “Alexa, decrease the floor light by 25 percent” or “Alexa, increase the floor light by 25 percent”.

How do I close my curtains?
First of all make sure your curtain is configured properly in Thinka (see KNX) as a window covering.  Now just say: "Alexa, close the blinds", "Alexa, turn off the blinds" or "Alexa, open the blinds". You can also open the blinds partly . Then you can just say: “Alexa, set the curtain to 30 percent”. Note that 100% is fully open (most light).

How do I set my thermostat?
First of all make sure your curtain is configured properly in Thinka (see KNX) as a Thermostat.  Now just say: "Alexa, set the temperature to 21 degrees".

Can I ask for the temperature of my heating?
Yes, just ask “Alexa, what is the temperature in here?”.

For more examples see the Amazon Alexa website.
My Thinka stopped working!
Check whether Thinka itself still functions. Go to https://setup.thinka.eu, and enter your serial number (6 characters) as printed on your Thinka (next to S/N:). You will be redirected to your Thinka. When this succeeds, you will see the Thinka status page. Check all information, and check whether the KNX connection and Thinka server are live. Use the "REBOOT" button on the page to restart the Thinka. Never pull the plug from a Thinka, it's a little computer after all.

If https://setup.thinka.eu is unavailable, you probably have networking issues that need to be resolved first. Can you still connect to the Internet?

Nothing so far has helped!
Go to your Thinka and check the LED. It should be green.

I'm lost and I miss my Thinka!
Contact your KNX system integrator, and go over the status page on https://setup.thinka.eu with him or her. And you can email or call Thinka support.

Amazon Echo

Alexa responds with “Hmmm, Floor light is not responding”.
Check your connection to Thinka cloud as described in "Getting Started". If you are not connected, try to reconnect to Thinka Cloud. Check your Internet connection.

Still no success?
Go to the Thinka skill in the Alexa app (the website) and check whether the Thinka skill is enabled.

The devices should appear and not be Offline. If the devices are missing you may ask: “Alexa, discover devices” to read the devices from your Thinka again.
In case something is not clear or not working according to your expectation you can contact us, and we will provide instant feeback. We can be reached by email at support@thinka.eu, or by phone at +31-20-2420666